Terms and Conditions for DiscoveryCoveOrlando.com

Welcome to DiscoveryCoveOrlando.com. Please read and agree to the following terms and conditions before utilizing our website. By accessing and engaging with DiscoveryCoveOrlando.com, you acknowledge your acceptance of the terms outlined below. If you disagree with any of these terms, refrain from using this website.

Scope of Operations: DiscoveryCoveOrlando.com acts as an authorized ticket provider for SeaWorld Entertainment, specifically offering services related to Discovery Cove tickets.

Cancellation & Refund Policy: We maintain a structured cancellation and refund policy. Vacation packages canceled more than 72 hours before 6 p.m. on the scheduled arrival date (or more than 30 days before for Discovery Cove reservations) are eligible for a refund. Cancellations made within 72 hours of the scheduled arrival time (or within 30 days for Discovery Cove reservations) are non-refundable. Refunds do not apply to individual package components or unused portions. All packages are non-transferable. For cancellations, please contact us at 866-394-8096.FOR MORE INFO ON CANCELLATION POLICY CLICK HERE

 Cancellation Fee:

    • If your reservation is canceled, a cancellation fee of $100 will be deducted from your refund.
    • This fee covers administrative costs associated with processing your cancellation.

Children’s Privacy: Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

Sales Policy: All sales made through DiscoveryCoveOrlando.com are final, non-transferable, and non-exchangeable. Please review our Cancellation & Refund Policy thoroughly before making a purchase.

Pricing and Fees: Prices for tickets and packages are subject to change without notice. If prices change after your order but before ticket confirmation, we may cancel your order and advise you to reorder at the new price. Once your order is confirmed, the price is final and will not change.

Privacy Policy: For detailed information on how your personal data is collected, used, and protected, please refer to our Privacy Policy.

Liability for Third-Party Operations: DiscoveryCoveOrlando.com is not responsible for any issues arising from the operations of Discovery Cove or SeaWorld Entertainment. Concerns related to experiences at Discovery Cove or with SeaWorld Entertainment should be directed to them directly.

Customer Service: For assistance, questions, or concerns, please contact our customer service team via email at sales@discoverycoveorlando.com or through our Contact Us page.

Revisions to Terms: DiscoveryCoveOrlando.com reserves the right to change these terms and conditions at any time. Your continued use of the website following any changes signifies your acceptance of those changes.

Compliance and Jurisdiction: These terms and conditions are in accordance with the laws of the State of Florida, where disputes will be resolved.

Applicable Laws: This website is governed by and construed in accordance with the laws of the United States. If you are accessing this site from a location outside the United States, you are responsible for compliance with local laws.

Intellectual Property: The content displayed on this website, including text, images, logos, and trademarks, is owned by SeaWorld Entertainment or created by DiscoveryCoveOrlando.com. Unauthorized use of this material without express written consent from the rightful owner is strictly prohibited.

Disclaimer: As an authorized reseller, DiscoveryCoveOrlando.com specializes in the promotion and sale of tickets exclusively for Discovery Cove. While we aim to provide accurate and up-to-date information, all proprietary materials featured here belong to SeaWorld Entertainment. For official information, please visit the SeaWorld Entertainment website.

Liability: Your use of DiscoveryCoveOrlando.com is at your sole risk. The website, its creators, or contributors shall not be liable for any damages arising from your use of the site.

Accuracy of Information: We strive to ensure the accuracy of the information on our site, but we cannot guarantee that all content is complete or current. All information is provided “AS IS” without any warranty.

User Content: Users are prohibited from posting any content that is illegal, obscene, or otherwise harmful. DiscoveryCoveOrlando.com reserves the right to remove any such content.

Confidentiality: Any communication or materials you transmit to this site will not be treated as confidential or proprietary. SeaWorld Entertainment may use such materials without restriction.

Use of Trademarks: The trademarks displayed on this site are owned by SeaWorld Entertainment. You are not permitted to use these marks without the prior written consent of SeaWorld Entertainment.

Links to Other Sites: Our website may contain links to external websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

Revisions: DiscoveryCoveOrlando.com reserves the right to revise these terms and conditions at any time without notice. It is your responsibility to review these terms periodically.

Payment Information: Charges on your credit card statement will appear as “Seaworld Entertainment” or “Discovery Cove.”

Payment Disputes: If you encounter any issues, please contact us at GuestRelations@DiscoveryCove.com or call 407-513-4600 before initiating a payment dispute.

Accessibility and Inclusion:

  • Allergen Information and Dining: We adhere to SeaWorld Parks & Entertainment’s guidelines to accommodate guests with special dietary needs for a safe dining experience at Discovery Cove. Contact DCO-GuestRelations@DiscoveryCove.com for specific dietary accommodations.

  • Accessibility Features: Discovery Cove is committed to providing a range of accessibility options, including wheelchair access and service animal accommodations, ensuring an inclusive experience for all guests.

  • Certified Autism Center: Discovery Cove is proud to be recognized as a Certified Autism Center by the International Board of Credentialing and Continuing Education Standards (IBCCES), offering tailored services and accommodations for guests with autism and other special needs.

Legal Inquiries: For any legal concerns, please contact us at legal@discoverycoveorlando.com.

By accessing and using DiscoveryCoveOrlando.com, you agree to be bound by these terms and conditions. We appreciate your choice to use DiscoveryCoveOrlando.com for your Discovery Cove experience.